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Important Telephone Numbers

Member Service Call Center (Oahu) (808) 587-2700
Member Service Call Center Toll-Free (Continental U.S. & Neighbor Island only) 1-888-586-1056
Credit Card Customer Service, 24-hours Toll-Free (United States, Guam, Canada) 1-800-654-7728
Lost/Stolen Debit or ATM Card, 24-hours Toll-Free (United States, Guam, Canada) 1-800-528-2273
PrivateLine, Bank-By-Phone 24-hours (Oahu) (808) 536-7717
PrivateLine, Bank-By-Phone 24-hours (Continental U.S. & Neighbor Island only) 1-888-557-6830

 

E-mail Safety Tips

  • Never E-mail your account numbers, PIN or social security number. E-mail is NOT SECURE.
  • When you E-mail, please include your full name and phone number only.
  • Contact us immediately if you ever suspect fraud, or receive suspicious E-mails or phone calls about your Credit Union accounts.


Reporting Suspicious E-mail / Phishing Attempts

If you received a suspicious e-mail message and you’re not sure if it is legitimate, please This email address is being protected from spambots. You need JavaScript enabled to view it. . Although we may not respond to your inquiry directly, please be assured that your e-mail will be processed and necessary precautionary measures will be taken as needed.

Card Services

E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. for questions about your current Hawaii State FCU credit, debit or ATM card. Also, you may contact Card Services for any questions you may have concerning CURewards® for our Platinum Visa credit card.

Electronic Support Services

Call the Member Service Call Center at (808) 587-2700 or toll free at 1-888-586-1056 if you need to set up, reset accounts or if you forgot your password to your Online Banking or Private Line (bank-by-phone) accounts.

The Member Service Call Center can also help answer questions and set up automatic bill payments or direct deposits to or from your Hawaii State FCU accounts.

Loan Center 

E-mail the This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about obtaining a personal loan, to check the status of a loan application, or general questions about an existing loan.

Member Services

E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. for questions about your current savings or checking accounts, IRAs, check orders, payroll deduction, direct deposit, electronic funds transfer services, online banking or to contact a Supervisor regarding account issues.

New Accounts or Product/Service Information

E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. for questions regarding membership eligibility or applications, opening or closing accounts, or adding additional services to your membership.

For general questions, comments or suggestions about the credit union, you may e-mail the credit union using the following links:

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Featured Loan Rates
APR as low as *
Personal4.00%
Auto1.99%
Motorcycle3.90%
 
*Click rate for more info. These are the lowest rates available.